Privacy Policy For Our Water Restoration Company
Who We Are
Minneapolis Damage Restoration Pros provides water damage restoration, fire damage cleanup, mold remediation, and related services throughout Minneapolis, Minnesota. We operate the website https://waterrestorationminneapolismn.com/ to connect with property owners who need emergency restoration services. This privacy policy explains how we collect, use, and protect information when you visit our website, request services, or work with our restoration teams. We take your privacy seriously and follow reasonable practices to keep your information secure.
Information We Collect
We collect information you provide directly, such as contact details, property addresses, and service requests. During restoration projects, we gather job details including damage assessments, photos of affected areas, moisture readings, and repair documentation. Our website automatically collects device information like IP addresses, browser types, and pages visited. We use cookies and similar tracking tools to improve website function and remember your preferences. Insurance companies and service partners may share relevant information with your permission to coordinate restoration work and billing processes.
How We Use Information
We use your information to deliver restoration services, schedule appointments, prepare estimates, process billing, and create documentation for insurance claims. Safety protocols require us to maintain records of hazardous materials, structural assessments, and crew certifications. Customer support uses your contact details to provide updates and address concerns. We analyze website usage to improve site features and content. Information helps us prevent fraudulent requests and comply with industry regulations, safety standards, and legal requirements that govern restoration work in Minneapolis, Minnesota.
Cookies and Similar Technologies
Cookies are small files that websites store on your device to remember preferences and track usage patterns. We use essential cookies for basic website functions, performance cookies to understand how visitors use our site, and functional cookies to remember your settings. You can control or delete cookies through your browser settings, though some website features may not work properly without them. Most browsers allow you to block cookies, clear existing ones, or receive notifications when new cookies are placed on your device.
Sharing and Disclosure
We share information with trusted service partners and subcontractors who help deliver restoration services under confidentiality agreements. With your permission, we provide documentation to insurance companies to support your claims. Payment processors receive billing information to handle transactions securely. We may disclose information when required by law, court orders, or regulatory investigations. Safety emergencies may require us to share relevant details with emergency responders or health authorities. We do not sell your personal information to third parties for marketing purposes or profit.
Data Retention
We keep records for different time periods based on operational needs, safety requirements, tax obligations, and legal regulations. Customer service records are typically retained for several years after project completion. Financial documents follow tax record requirements. Safety and regulatory documentation may be kept longer to meet industry standards. Insurance documentation is maintained according to policy terms and legal requirements. We regularly review stored information and securely dispose of records that no longer serve legitimate business purposes or legal obligations.
Your Choices and Rights
You can access or update your information by contacting us in writing. Request deletion of personal information where appropriate, though we may need to keep certain records for legal, safety, or operational reasons. Limit how we use your information for marketing communications or non-essential purposes. Manage cookies through your browser settings to control tracking and website personalization. Submit written requests for information access, corrections, or deletions by mailing your request to Minneapolis Damage Restoration Pros at 711 W Lake St, Minneapolis, MN 55408, United States.
Security
We protect your information through restricted employee access, regular staff training on data handling practices, and reasonable technical and physical safeguards. Computer systems use standard security measures like encryption and secure connections. Physical records are stored in locked areas with limited access. Employee background checks and confidentiality agreements help protect sensitive information. However, no method of data storage or internet transmission is completely secure. We cannot guarantee absolute security but work continuously to maintain reasonable protection measures for the information you trust us with.
Children’s Privacy
Our restoration services and website https://waterrestorationminneapolismn.com/ are designed for adults and property owners who need professional restoration work. We do not knowingly collect information from children under thirteen years old. Service accounts and project communications are intended for adults or authorized representatives who can make decisions about property restoration. If we discover we have collected information from a child without proper authorization, we will delete that information promptly. Parents or guardians should supervise children’s internet use and contact us if unauthorized information collection occurs.
Data Transfers
Some service providers and technology vendors we work with may process your information in locations outside Minneapolis, Minnesota or the United States. When data transfers occur, we use reasonable measures to ensure your information receives appropriate protection. These measures include contractual agreements with vendors, security assessments, and compliance with applicable data protection standards. We select service providers who demonstrate adequate security practices and agree to protect your information according to this privacy policy and relevant legal requirements for data handling and transfers.
Changes to This Policy
Minneapolis Damage Restoration Pros may update this privacy policy to reflect changes in our practices, services, legal requirements, or technology. The most current version will always appear on this page of our website. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of https://waterrestorationminneapolismn.com/ or our services after policy changes indicates your acceptance of the updated terms. Significant changes may be highlighted through website notices or direct communication when we have your contact information.
Contact Us
For privacy questions, information requests, or concerns about how we handle your personal information, please contact us in writing. Mail your inquiries to Minneapolis Damage Restoration Pros at 711 W Lake St, Minneapolis, MN 55408, United States. Include specific details about your request and allow reasonable time for us to research and respond. We will work to address your privacy concerns promptly and provide clear information about our data practices. Written correspondence helps us maintain accurate records of your requests and our responses for quality assurance purposes.
Definitions
Personal information means data that identifies or relates to you individually, such as names, addresses, phone numbers, or account details. Processing refers to collecting, using, storing, sharing, or deleting information through manual or automated methods. Service providers are third-party companies that help us deliver restoration services or website functions under contractual agreements. Cookies are small text files websites place on your device to remember preferences and track usage. These definitions apply throughout this privacy policy to ensure clear understanding of our data practices and your rights.