Terms and Conditions
Acceptance of Terms
By using https://waterrestorationminneapolismn.com/ or requesting services from Minneapolis Damage Restoration Pros, you agree to these Terms and Conditions as currently posted. We may update these Terms at any time by posting revisions on this page. Your continued use of our website or services after changes are posted means you accept the revised Terms. If you disagree with any part of these Terms, please do not use our website or services. These Terms apply to all interactions with our company and website.
Services
Minneapolis Damage Restoration Pros provides water damage restoration, fire damage cleanup, mold remediation, and related emergency services throughout Minneapolis, Minnesota. Services include on-site damage assessments, water extraction, structural drying, content restoration, and reconstruction work. We use qualified third-party vendors for specialized tasks when appropriate. Service availability depends on project scope, weather conditions, equipment needs, and technician scheduling. Final service delivery may vary from initial discussions based on actual site conditions, safety requirements, and regulatory compliance needs discovered during work.
Quotes, Billing, and Payment
Initial estimates are approximate and may change based on actual damage conditions, additional work discovered, or client requests. Final invoices reflect completed work and materials used. Change orders require written approval for work beyond original scope. Payment is due within thirty days unless other arrangements are agreed upon in writing. We accept checks, cash, and major credit cards. Late balances may incur fees as permitted by law. Billing disputes must be raised within ninety days of invoice date for timely resolution.
Insurance and Claims Assistance
We assist with insurance documentation by providing photos, moisture readings, and detailed repair estimates that insurers typically require. However, coverage decisions, claim approvals, and payment amounts are determined solely by your insurance company according to your policy terms. Minneapolis Damage Restoration Pros cannot guarantee insurance acceptance of any claim or influence insurer decisions about coverage, deductibles, or settlement amounts. We recommend reviewing your policy coverage and speaking directly with your insurance representative about specific claim questions and requirements.
Scheduling, Access, and Site Conditions
Service appointments require reasonable access to damaged areas during agreed time windows. Clients must ensure utilities like electricity and water are available for equipment operation. Property owners are responsible for obtaining necessary permissions from landlords, HOAs, or other authorities. Work may pause for hazardous conditions, uncontrolled pets, unsupervised minors, or inaccessible areas. We reserve the right to reschedule or modify work plans based on safety concerns, weather conditions, or unexpected site complications that affect crew safety or service quality.
Health and Safety
Our technicians are trained to IICRC industry standards and follow established safety protocols including proper PPE use, containment barriers, negative air machines, and EPA-registered antimicrobial products where appropriate. We comply with applicable health and safety regulations in Minneapolis, Minnesota and follow industry best practices for restoration work. However, restoration involves inherent risks including exposure to moisture, mold, chemicals, and structural hazards. Property owners and occupants should follow our safety instructions and consider temporary relocation when recommended for health protection.
Customer Responsibilities
Clients must remove valuables, important documents, and fragile items from work areas when requested for protection. Disclose known preexisting damage, structural issues, or hazardous materials before work begins. Follow safety instructions provided by our technicians including staying out of work areas and avoiding equipment. Maintain recommended temperature and humidity levels during drying periods. Provide accurate contact information and respond promptly to requests for access, approvals, or project decisions that affect work progress and final outcomes.
Warranties and Disclaimers
We provide a limited warranty on our workmanship for ninety days from project completion. This warranty covers defects in our restoration work but excludes preexisting damage, normal wear and tear, hidden conditions discovered after completion, damage from acts of nature, and failures by third-party vendors or materials. No warranty applies to cleaning or cosmetic improvements. We make no guarantees about insurance coverage, claim approvals, or specific outcomes. All work is performed based on visible conditions and industry standards at time of service delivery.
Limitation of Liability
Minneapolis Damage Restoration Pros’ total liability for any claim is limited to the amount you paid for the specific service that caused the issue. We are not liable for indirect, consequential, or punitive damages including lost profits, business interruption, or personal inconvenience to the extent permitted by law. This limitation applies regardless of the legal theory used and whether we were advised of possible damages. Some jurisdictions do not allow these limitations, so they may not apply to your specific situation or local law requirements.
Cancellations and Rescheduling
Cancel or reschedule appointments with at least four hours notice when possible. Emergency response work that has begun may incur charges for mobilization, equipment setup, and work completed. Cancellation fees may apply for same-day cancellations or no-shows based on crew deployment and equipment preparation costs. Weather emergencies, safety conditions, or equipment failures may require us to reschedule work on short notice. We will work with you to find alternative dates that meet both scheduling and project completion needs when disruptions occur.
Intellectual Property
All content on https://waterrestorationminneapolismn.com/ including text, photos, graphics, logos, and design elements belongs to Minneapolis Damage Restoration Pros or our licensors. This content is protected by copyright and trademark laws. You may view and print pages for personal reference but may not copy, distribute, modify, or use our content for commercial purposes without written permission. Job site photos and documentation we create remain our property but may be shared with you and your insurance company for claim purposes.
Privacy and Data
Our separate Privacy Policy, available on this website, explains how we collect, use, and protect your personal information. Job photos and damage documentation are used for project records, insurance claim support, and quality control purposes. We may use anonymized project information for training and marketing materials. By using our services, you consent to necessary data collection and sharing as described in our Privacy Policy. Contact us in writing with questions about our data practices or your information rights under applicable privacy laws.
Third Party Links and Tools
Our website or communications may reference external resources like weather services, regulatory agencies, or industry organizations for your convenience. These links and tools are provided as information only. Minneapolis Damage Restoration Pros does not control or endorse external content and is not responsible for their accuracy, availability, or privacy practices. Use external resources at your own discretion and review their terms and policies before relying on their information or services for important decisions about your property restoration needs.
Changes to These Terms
Minneapolis Damage Restoration Pros may modify these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. Updated Terms will be posted on this page with revision dates when changes occur. We encourage you to review these Terms periodically to stay informed about your rights and obligations. Continued use of https://waterrestorationminneapolismn.com/ or our services after Terms changes indicates your acceptance of the revised Terms and agreement to be bound by the updated conditions and requirements.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Minneapolis, Minnesota without regard to conflict of law principles. Any disputes arising from these Terms or our services will be resolved in the courts of Minneapolis, Minnesota. Before pursuing formal legal action, both parties agree to attempt good faith negotiation for thirty days to resolve disputes amicably. This negotiation period begins when one party provides written notice of the dispute to the other party. Legal proceedings may commence after this good faith period if resolution cannot be reached through direct discussion.
Contact
For questions about these Terms and Conditions, service agreements, or other legal matters, please contact us in writing. Mail your inquiries to Minneapolis Damage Restoration Pros at 711 W Lake St, Minneapolis, MN 55408, United States. Include specific details about your questions or concerns and allow reasonable time for research and response. Written correspondence helps us maintain accurate records and provide thorough answers to your legal and service questions. We will address your inquiries promptly and professionally through the same written format for documentation purposes.
Severability and Entire Agreement
If any part of these Terms and Conditions is found to be unenforceable or invalid by a court, the remaining provisions will continue in full effect. These Terms represent the entire agreement between you and Minneapolis Damage Restoration Pros regarding use of our website and services, superseding any previous agreements or understandings. No verbal modifications or additional terms are valid unless agreed to in writing. Service contracts may contain additional specific terms for individual projects, but these general Terms apply to all interactions with our company.
Force Majeure
Minneapolis Damage Restoration Pros is not liable for delays, failures, or inability to perform services due to events beyond our reasonable control. These events include but are not limited to severe weather, natural disasters, government restrictions, labor disputes, equipment failures, supplier shortages, and other unforeseeable circumstances. We will make reasonable efforts to minimize delays and communicate alternative arrangements when possible. Service schedules and completion dates may be extended by the duration of any force majeure event without penalty or liability for resulting delays or additional costs.
This page provides general information about our terms and is not intended as legal advice.